Whether it’s a question about submitting a maintenance request or how to find more information about finding new ways of engaging on campus, we are here to support you every step of the way both inside and outside of the classroom.
University Housing License Agreements are for the full academic year. This document contains the requirements, terms and conditions of your agreement. Once signed, you will be held to all terms and conditions of this agreement through the entire academic year.
Prior to receiving a confirmed residence hall assignment all admitted students under the age of 18 must download and submit a License Agreement including a parent or legal guardian signature. To ensure proper processing and efficiency when moving through the housing process, we encourage you to upload this form to your application on My ASU Housing as soon as possible. If you are experiencing any challenges, please contact the University Housing Office.
If University Housing does not have a License Agreement with a parent or legal guardian’s signature, the student may not be able to submit preference changes or access their residence hall room.
A request for License Agreement Release (LAR) is required after a student has checked in to their room space. Students submitting this request are petitioning for a release from the University Housing License Agreement prior to the end of the academic year in accordance with approved or extenuating circumstances after check-in. For more information, please visit ASU Housing License Agreements
The University Housing Technology Center provides technology support to on-campus Sun Devils. If you live on campus and need technology assistance, please call our support number 480-965-8565 during university business hours or call the ASU Help Desk at (855) 278-5080.
In-person support is also available by visiting the ASU Tech Hub locations. Please visit the ASU Tech Hub.
For all other tech support, please contact the University Housing Technology Center directly during business hours or call the ASU Help Desk at (855)-278-5080.
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In the ‘Subject Line’ of the email, please state ‘University Housing Technology’
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In the email you MUST provide the following information:
If you are a Sun Devil Family Member, please do not submit a work request for your student using your contact information: please only use the student’s information.
Once your case has been submitted, your request will be routed to an expert at ASU Experience Center who will respond to you as soon as possible.
If you live on-campus and need technology assistance, ASU’s Experience Center is available 24/7 to assist you via live chat:
Whether you need assistance with dual-factor authentication or seek a refresher on how to download exam software, the Tech Studio is ready to restore device functionality and ensure software operability.
Please visit the ASU Tech Hub website for more information on the services they offer students and their locations and hours on each campus.
Americans with Disabilities Act: Housing Accommodation Requests
Students requesting ADA housing accommodations will need to register first with the ASU Student Accessibility and Inclusive Learning Services (SAILS). Once registered, SAILS will communicate your accommodation requests to University Housing, and University Housing staff will work to book you into an available housing assignment. Depending on your individual accommodation requests, specific community placement requests cannot always be guaranteed.
Emotional Support Animals
Students seeking the accommodation of a therapy or emotional support animal that is not a service animal, in their university/campus residence are required to register with SAILS and follow the standard accommodation request process of submitting documentation that supports the need for a therapy or emotional support animal. In order to be considered for an emotional support or therapy animal, the individual must have a diagnosed disability and the animal requested should be necessary because it alleviates one or more of the identified symptoms or effects of the person’s disability. All accommodation requests, including those for emotional support or therapy animals, are considered on an individual basis. Additionally, individuals with disabilities are responsible for their therapy or emotional support animal and the university may exclude therapy or emotional support animals under certain circumstances.
For more information, see:
Gender Inclusive Housing Accommodation
ASU houses students within the residential college of their academic major. When a student makes an accommodation request, we do everything to grant that request. We will work with individual students to ensure their housing accommodations support their needs.
For more information on Gender Inclusive Housing, visit our Gender Inclusive Housing FAQ page.
What do I do if I do not intend to live on-campus?
First year students are expected to live on campus, though we will review students’ requests to live off campus if you have extenuating circumstances that do not allow you to stay with us. Requests must be submitted either in writing or over the phone with a University Housing staff member, and someone will follow up with you for more information, as needed. Reviews of living off campus for the first year are reviewed on a case-by-case basis, and are not guaranteed to be approved.
Do I have a choice of where I live for my first year?
First year students live with other students from their same academic college within a residential college. These communities are predetermined, though there is sometimes variety in building options or floor plan options for you within that community. Students have until May 1 to change their own room assignments in the Housing Portal. If there are room swap requests after that date, they must contact the University Housing office and we can attempt to address requests, though special requests are not guaranteed. Room change requests submitted after June 25 cannot be processed.
What is the Housing Living and Dining Options process for first year students?
Once you are admitted to ASU and have completed your enrollment deposit, housing options will be presented to you based on your campus and academic major. You should review your options as soon as you have paid your enrollment deposit to improve your chances of receiving your living and dining preferences. Take a moment to explore your housing and dining options. Our schedule of charges and deadlines will make sure you don't miss an important deadline or step in the housing process.
Through the My Housing Portal, you can access the roommate finder tool and self-select the room of your preference. You will also select your meal plan through My ASU Housing . Through our system, you will be asked to review and agree to the terms of our License Agreement for the full academic year. By signing this agreement, you agree to reside in your on-campus housing assignment for both the fall and spring semesters and are bound financially for the entire academic year. Please read this document carefully before submitting your application.
What are the next steps for housing?
*Rates and fees subject to change
Is there any space left in the residence halls?
There is a high demand for university housing, and space fills quickly, but we will have the capacity to house all first-year students. There is no guarantee of assignment for Continuing students or transfer students.
Is there a Living and Dining Confirmation deadline?
No. University Housing guarantees a space for each first year student.
Priority consideration for non-first year housing is given to Continuing students who apply early.
I am an Continuing student. How do I apply for housing?
Students admitted as continuing students can apply for housing through the Housing Portal. There is a non-refundable confirmation fee of $125.00. Students may choose to defer payment if receiving financial aid.
*Rates and fees subject to change
How do I select my own room and meal plan?
Selecting your own room and meal plan is the most important part of your Housing Portal. The Room Search Wizard directs you to your campus and Residential College or Community to select an applicable building, section, room, and bed. If you are the designated ‘Group Leader’, you need to make sure you select enough spaces for every member of your Roommate Group.
After having a room selected, you are prompted to select a meal plan. Each student in a traditional first year student housing facility is required to carry a meal plan. Without a meal plan selected after selecting a room, the Sparky Meal Plan is the default meal plan selection.
With a room and meal plan selected, you can confirm your application, completing it on both the My ASU Housing and your My ASU checkbox.
Must I have a meal plan?
All first year students are required to have a meal plan. All upper division students who live in a room without a stove are required to have a meal plan.
What are my choice of meal plans?
ASU Sun Devil Dining provides a variety of great meal plan options for students. For more meal plan information, visit sundevilhospitality.asu.edu , email SunDevilDining@gmail.com or call 480-727-DINE.
How can I change my meal plan?
There is a short window of time at the start of each semester for you to change your selected residential meal plan. Read more about them on the Residential Meal Plans page.
You can always add M&G dollars to your account at any time by going to sundevilhospitality.asu.edu . If a student has a documented medical condition or religious dietary observance that does not allow a student to carry a meal plan, please contact us to assist you with a Meal Plan Exemption request.
What if a student chooses not to attend ASU?
Any first year student that has been admitted to ASU and decides not to attend MUST notify University Housing directly in writing. This can be sent to housing@asu.edu from the student’s ASU e-mail account. Financial penalties may apply. See Schedule of Charges and Deadlines for details.
I am a continuing student who has applied for housing and decided that I do not want to live on campus/will not attend ASU, what do I need to do?
Prior to check in, students should cancel their housing application in the Housing Portal. If you wish to cancel your assignment, financial penalties may apply. Please refer to the Schedule of Charges and Deadlines.
When and where do I check in?
Assigned move-in dates and times will be communicated through your ASU email address. Students will be expected to arrive on campus at their assigned time and location to complete the check in process, receive keys, and receive assistance with move in.
What do I need to bring to check in?
The only items needed to complete your check in are your ASU ID and your PRINTED* Fast Pass (the Fast Pass is like your ticket for move-in, and will be emailed to you about 48 hours prior to your scheduled check-in time).
Who can I bring with me on move in day?
Aligned with current health guidance in effect at move-in time, residents checking in will be allowed a limited number of helpers to assist during the move in process. Visitors to any ASU location are expected to adhere to established posted campus guidelines. These include, at present, observing social distancing measures and practicing both hand hygiene and cough/sneeze etiquette.
What do I need to do before move-in day?
Please review the Before Move-in Day Checklist to complete all priority items before your arrival on campus.
Where can I find more information on what to pack, or not pack?
University Housing publishes an annual packing list on our move-in webpage . Please review the What to Bring Checklist .
Am I able to ship my belongings before move-in?
Your mailbox assignment will be published with your other move-in details in July. You will be able to send items to your address after August 1. Packages will be held until move-in, but not if they are received prior to August 1. Please make sure your first name, last name, and mailbox number (if applicable) are labeled on all packages.
UPS also offers a Home2Home Program for some communities; please visit www.uhome2home.com for more information and determine your eligibility.
What if I am unable to arrive at my assigned move-in date or time?
If your assigned move-in date and time does not work for you, please complete the ‘Alternate Arrival Request’ in the Housing Portal . Your request will be reviewed, and you will be notified if you are approved for an alternate arrival. Please note, early arrivals are reserved exclusively for students who are participating in documented ASU programs, and University Housing works directly with those group coordinators to ensure all participants are scheduled for early move-in. Please remember, checking in outside of your pre-assigned move in date and time makes you ineligible for assisted move-in.
What should I bring with me to campus?
Your move-in information email you receive in July will contain suggestions of what to bring with you to campus. Keep in mind that you will be sharing space with another student, so it is best to keep to the essentials. Please note, if you are going to bring a micro fridge or mini-refrigerator, it must be under 4.0 cubic feet. If you are going to bring a microwave, it must be under 700 watts.
What should I leave at home?
Please refer to the Housing Policies and Procedures page for a list of prohibited items.
What will happen during my Move-In Process?
During the check-in process, you will receive a key to your room, a mailbox key or code, and have the building access activated on your ASU ID. You will also receive a room inspection form to complete upon check-in. It is your responsibility to record the condition of your room on this form and return it to your hall staff at your hall front desk. Damages not listed on the signed check-in report may result in the billing of your account at the end of the semester.
What is included in my residence hall room?
Every residence hall room is furnished with a bed (see housing.asu.edu for sizes), desk, desk chair, dresser and closet area for each resident, and a set of trash and recycle bins. Cable television connections are provided. Rooms are air-conditioned, and most are carpeted. Although ASU is Wi-Fi accessible, each room includes an Ethernet port for high-speed internet connections. Complimentary washers and dryers are conveniently located in every residence hall.
Are laundry facilities available?
Complimentary washers and dryers are conveniently located in every residence hall. Check with your specific college of residence for locations. Visit LaundryView to see which machines are available.
How can I rent a micro fridge (combination microwave and small refrigerator unit)?
Visit https://uandss.com/b2c/services/asu/ for more information. University Student Services, Inc. is a University Housing partner. Note: A mini-fridge may not exceed 4.0 cubic feet. A microwave may not exceed 700 watts.
In the residence halls, what are the cleaning protocols? Will both rooms and common areas be cleaned twice daily?
Custodial staff will clean and disinfect rooms prior to arrival (e.g., furniture, appliances, restrooms, light switches, door hardware and mattresses). Students will be responsible for obtaining cleaning and disinfecting supplies and for cleaning and disinfecting their own spaces after initial cleaning. A list of recommended supplies will be provided to students. High contact surfaces in public spaces will be disinfected at least twice daily by custodial staff (e.g. elevators, door handles, lobby areas).
What if I want to change halls or roommates after I have been assigned?
If a student wishes to change their room location after moving in, hall staff can assist with this process.
How do I move out of my room?
All residents must schedule an appointment with a hall staff member to begin the process of officially checking out of their room, which includes but is not limited to signing checkout paperwork, returning keys and card access deactivation. Residents are responsible for returning their mailbox key to the UPS Store of their assigned mailbox separately. Room keys or mailbox keys not returned will be assessed per missing key. There will be a charge for anyone not following the proper check out procedures. Contact any CA or Hall Staff for more information.
Plan to check out of your room within 24 hours after your last final exam. Residents with special circumstances that require them to stay past their determined check out date must contact the Hall Staff to discuss the situation. Written permission to stay will be given to residents on a case-by-case basis. Failure to check out by your determined date will result in financial consequences. All residence halls close the weekend after Spring Semester final exams. Mail forwarding period is 90 days.
